Welcome to Graffiti

Thanks for being a part of Graffiti and thank you for your continuous trust in us. Graffiti represents the very highest quality of manufacture progressive production and innovative design. Graffiti sets the highest standards for material and finishes of its fittings.


Graffiti Products used in normal residential and non residential commercial settings are warranted to be free of defects in the material and workmanship for the period of time set forth in the warranty coverage chart as detailed further, commencing from date of sale of Products to the original purchaser (warranty period)

During the warranty period if (in the opinion of company) the defect is due to manufacturing defect. Graffiti or its Authorised Service Franchisee/Representative will repair or replace free of cost.

  1. Graffiti or its Authorized Service Franchisee solely can service/repair the Product.
  2. Graffiti and its Authorized Service Franchisee will make unit repairs of replacements under this warranty within a reasonable period of time, as determined by Graffiti or its Authorized Service Franchisee performing the repair or replacement.
  3. This warranty is only effective if proof of purchase (original invoice) is provided with all warranty claims or requests.
  4. The Service/repair of the warranty shall be provided only within the municipal limits of the city where the branch Office of Graffiti or its Authorized Service Franchisee is located.
  5. This warranty does not include payment or of responsibility for any excise duty, central taxes, state taxes and octroi or other local taxes assessed to the parts supplied or repaired during the warranty period.
  6. If the Product is installed beyond the municipal limits of Graffiti Branch Office/Authorized Service Franchisee locations, any and all costs and expenses incurred for repair/service of the products in respect of to and for travel of service personnel and transportation of the Product and/or spare parts and/or components from the location of Graffiti branch office or Authorized Service Franchisee customer’s location and back shall be borne wholly and solely by the customer at the prevailing rates, and Graffiti shall not be liable for any damage caused to the Product in transit or delivery for repair.
  7. Warranty period will start from date of invoice and shall automatically terminate upon the expiry of the warranty period even if the Product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever.
  8. In the event of any repairs/replacement of any parts of the product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair/replacement of parts including transit of the Product or its parts on any period during which the Product has not been used whether under warranty or otherwise shall not be excluded from the warranty period and no extension of the warranty period will be granted.
  9. This warranty remains applicable only if the Product has at all times been used strictly in accordance with the terms of this warranty and has not been improperly of negligently handled. This warranty is not valid or effective if the Products are not installed according to the instruction manual. Improper handling of the Products automatically terminates and nullifies this warranty. This warranty does not cover problems arising from insufficient water pressure beyond the recommended limits, excessive water impurities/hardness beyond the norms of drinking water or improper care and cleaning. Guidelines for proper care and cleaning** are mention below. Graffiti is not responsible for labor charges, installation or other incidental or consequential costs. Graffiti is not responsible or liable for any special or consequential damages due to the defective Product, or due to defects of any component or par thereof. In no event shall the liability of Graffiti exceed the purchases price of the Product. Improper care and cleaning will void the warranty.
  10. In the event of non availability of components or parts due to any reason whatsoever, neither Graffiti nor its Authorized Service Franchisee nor the Dealer will be responsible or liable for any delay that may be caused to service/repair of the Product. In the event that the same model or color is not available for replacement, Graffiti or its Authorized Service Franchisee will replace the defective Product with an equivalent model or color.
  11. Graffiti may, at its discretion, retain any part or component replaced during the warranty period.
  12. Every product has limitations and in time may deteriorate from handling, cleaning or exposure to atmospheric conditions such as extreme climate, pollution, and proximity to salt water, humidity and ultraviolet rays. Eventual tarnishing is therefore, not a defect, but a normal process, which is unavoidable. Proper care would ensure that these products last a longer period.

Graffiti Warranty Service - Faucets and shower

Graffiti India’s  sanitary ware products and bathing product used in normal residential and non residential commercial settings are warranted to be free of defects in the material and workman ship for the period mention below beginning from the date of purchase and to the original purchaser.

Warranty included repairing of defecting products/parts and does not apply to damage resulting from abnormal use, misuse, abuse, neglect or accident.




Product               

Warranty Period

Part Not Covered

Faucet

10 Years              

Accessories, Aerator, Foam Flow,
Clamping Set, Connecting tubes,
Flexible hose pipe, broken parts.

Showers, Health Faucet
Sensor Faucet

2 Years
1 Year

Flexible hose pipe, connecting tube, accessories , spares & broken parts

Graffiti Warranty Service - Sanitary ware


Product               

Warranty* Period Residential

Warranty' Period Commercial

Ceramic Ware / Concealed
Flush Tank

10 Years              

5 Years

Internal Fittings* PVC Cistern,
Concealed Tank, Sanitary Ware

2 Years

1 Year

Seat Cover / Flush Plate

2 Years

1 Year

Electrical/ Electronic Components**

1 Year

6 Months

Please check your Sanitary Ware properly regarding any type of finishing after installation warranty applicable only on any type of Leakage, Colour issues and Spider Line only.
*Internal fittings comprise of spares/accessories of sanitary ware such as flush valve, inlet valve (fill valve) assembly etc.
**Electrical/Electronic components such as sensors / solenoid valve/circuit boards/ controllers.
#Parts not covered under warranty are hoses, washers, angle valves, jets, hinges etc.

Kitchen Sinks


Product               

Warranty* Period Residential

Warranty' Period Commercial

Kitchen Sink SS 304

15 Years              

5 Years

*Sink Drainer (Coupling) does not include in Warranty.
Exclusion: The Warranty is not applicable for Rubber Parts. It is applicable only on Body, Chrome & Cartridge

Customer Installation Guidelines

ATTENTION -  Do not over tighten the faucet to the Wall / wash basin. 

Care and Maintenance

Do’s

Don’ts